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Kenneth J Myers
Posted on Sep 15
StepBeyond Solutions, a leader in electronics manufacturing recruiting, has been asked by our client to identify a Program Manager for a manufacturing company in a suburb of Portland.
"This position will serve as primary customer contact and liaison between the company and assigned customers. Manage customer relationships and coordinate all customer support activities."
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following.
Provide detailed, accurate and timely information to customers’ inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.
Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions.
Track customer complaints & returns to ensure timely proper corrective action.
Develop a strategy (with support from functional managers) to effectively service each customer. This includes but is not limited to: material management (minimize inventory while meeting customer needs), production planning, and quality assurance.
Analyze monthly margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
Maintain and communicate performance metrics internally and assigned customers.
Carefully monitor and manage performance to agreed metrics and develop action plans to improve performance.
Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead times.
Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order.
Lead new product meetings with other internal departments to ensure timely and effective support of new products.
Process and negotiate customer purchase order and engineering changes, and submit cost/delivery impacts to customers.
Follow up to ensure that all excess/obsolete inventory and other costs are recovered from the customer in a timely manner.
Responsible for holding Customer Business Review Meetings.
Responsible for budget of the Program Management Department.
Execute on contracts agreed to by the customer. This includes the management of material liability for the customer and the company
Negotiating with the customer reimbursement of cost for slow and obsolete inventory.
Hold internal customer dashboard and scorecard review meetings to review account performance and develop key actions for improvement and growth. Include in business review meetings to identify and deliver new opportunities within the customer for account growth.
Work with external sales reps to leverage their influence on the account. Ensure that external sales reps are updated with account information including quotes, orders and shipments.
The work performed in this job can only be done on site and attendance is an essential function of the job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experienced in inventory management techniques (kanban, bonding, safety stock, etc.).
Proven ability to work with others in a team environment.
Strong problem-solving abilities and prioritization skills.
General business management knowledge - financial, marketing, etc.
Computer skills- working knowledge of MS Office.
Established ability to interact with all levels in the organization, including ability to provide advice and counsel to senior decision makers.
Ability to quickly and accurately assess and address complex problems using creative approaches.
Demonstrated strategic thinking skills that illustrate the ability to proactively conceptualize business requirements.
Ability to write and speak effectively with people internal and external to the company.
Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have the legal, permanent right to work in the United States.
Will be required to sign a non-compete agreement upon offer of employment.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree or equivalent; preferably engineering, operations, or supply chain.
1-2 years’ experience in customer service, in a manufacturing environment; with relevant experience working in the electronics industry.
Experience in managing customer relationships including quoting and negotiations, as well as delivery and quality performance management.
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